Founder and Managing Director of Dosear Ltd, a consultancy specialising in Customer Experience (CX) technology – speaks with the quiet confidence of someone who has not only identified a gap in the market but has built a business around closing it.
His journey began with a simple observation: “I saw the gap between strategy and technical delivery that many organisations face,” he explains. That realisation led to the establishment in 2016 of Dosear – a company designed to offer something sharper, more reliable and ultimately more effective. Dosear positions itself at the intersection of insight and implementation, working with platforms such as Medallia and Qualtrics to help organisations turn customer feedback into tangible results.
The company’s client list now includes global names such as Kantar and Ipsos, supporting complex CX programmes across multiple markets. Kyriakou’s approach remains grounded in relationships – the focus, he says, is on building long-term partnerships while maintaining the flexibility to deliver standalone projects when needed, ensuring that clients see continuous value as their needs evolve.
Larnaca, perhaps unexpectedly, has played a defining role in this journey. “It has been a practical and cost-effective base for building the business,” Kyriakou notes. In those early years, lower operating costs and a less complicated day-to-day environment allowed him to concentrate on what mattered most: delivery and trust.
But that came with its own challenges. Access to highly specialised talent remained limited and the perception persisted that serious business activity belonged elsewhere. Rather than seeing this as a constraint, Kyriakou turned it into a catalyst. “We had to think internationally from day one,” he says, describing how the company decided to build relationships abroad rather than relying on the local market. In doing so, Dosear developed the global mindset that continues to shape its growth. “Larnaca provides a strong foundation but it also pushes you to be more outward-looking and proactive, which has been a positive driver for us.”
There is, however, a sense that Larnaca is finally on the cusp of something more. While not yet an innovation hub in the traditional sense, the signs of evolution are there; in infrastructure, ambition and a slowly expanding business ecosystem. “Larnaca is moving in that direction,” Kyriakou observes, though he is clear about what still needs to change. Talent, incentives and connectivity remain critical. Stronger links between education and industry, targeted support for tech and service companies, alongside easier access to international expertise, could accelerate the city’s transformation.
“It’s not just about infrastructure but about flexibility, collaboration and access to networks,” he says. The future, in his view, lies in creating environments where ideas can move freely, where co-working spaces, community-driven initiatives and meaningful collaboration allow smaller companies not just to survive but to scale. In many ways, his own story reflects that vision: outward-looking, quietly ambitious and built on the belief that, even from a modest base, global impact is within reach.
This article first appeared in the April edition of GOLD. Click here to view it. To view the full edition, click here.
- The Millennial and Gen Z Project is implemented with the support of European University Cyprus, Bank of Cyprus, PwC and Cablenet, with Toyota as Mobility Partner, the support of the European Commission Representation in Cyprus, and IMR as Supporter.
