Wizz Air has shared an update on the first six months of progress of its €14 billion ‘Customer First Compass' transformation plan, a framework which places customers at the forefront of every aspect of the airline’s operations.
During this time, Wizz Air has shown a step change in how it serves its customers, reporting a 10% improvement in overall customer satisfaction.
This milestone comes as Wizz Air reports its best summer on record, with on-time performance improving by nearly 22%[1]. The airline also achieved an average flight completion rate of 99.5%[2], despite operating 7% more flights compared to 2024, reaching 1,000 flights a day in the summer peak. This progress is a result of the continued investment across the airline, which is leveraging new technologies and AI across its operations control centre, flight deck and customer service to optimise operations and provide rapid decision-making during times of disruption.
This has been supported by enhanced efforts on the ground, with the airline deploying additional assistants at the busiest airports to support passengers and ensure efficient turnaround times, which saw a 34%[3] improvement over these six months.
Growth in passengers, routes and fleet
As part of the investment, Wizz Air has continued to add to its fleet, and will reach a milestone of 250 aircraft in November.
Alongside this expansion, Wizz Air has continued to invest in technologies that help to balance growth with its emissions goals. With an average age of 4.6 years, Wizz Air operates one of the youngest fleets in the industry and has one of the lowest emissions intensity per passenger kilometre of any airline in Europe[4].
Over 70% of the airline’s fleet are the latest-generation Airbus A321neo models, allowing for 20% better fuel consumption than older models, lower emissions, and less noise. As such, the airline is making good progress on its Net Zero Roadmap and remains on track to meet its goal to reach net-zero by 2050.
In the past six months, Wizz Air has opened new bases at locations including Bucharest Băneasa, Bratislava, Warsaw Modlin, Yerevan, Podgorica while also launching 250 new routes.
The airline has also improved the way it communicates with passengers, revamping its Help Centre, introducing new features such as ‘My Journey’ and enhancing its Amelia AI Chatbot to ensure customers remain informed about their bookings. As a result, the airline has seen a 5%[5] year-on-year improvement on how it handles disruptions.
All You Can Fly – third wave
Wizz Air has also announced a third wave of memberships for its “All You Can Fly” for the cost of €499 a year. 10,000 memberships will be available for purchase across 34 countries[6], enabling customers to take an extensive number of flights across the airline’s network for a set annual price, with a recurring booking fee for a ticket at only €9.99[7].
The launch of the third phase follows incredible demand for the membership to-date. Since its launch last year, subscribers have flown an average of nine times each per year.
Speaking at an exclusive event in London, Senior Chief Commercial and Operations Officer Michael Delehant said, “We’re extremely proud of our performance since we launched Customer First. Despite a challenging economic environment where most prices are rising, we’ve continued to provide affordable travel options, offering customers the opportunity to travel for the cost of a pair of sneakers.
“This reflects our ambition to redefine the meaning of low-cost travel. We believe affordable prices should be matched with high quality operations and customer service - and we’re delivering. This summer was our best on record, with significant improvements in on-time performance, flight completion and turnaround times – all while reaching the milestone of 1,000 flights a day.
“We’re not only making improvements; we’re going further and expanding our offering for customers. In the past six months we’ve introduced 250 new routes and launched a range of exciting new products which are already revolutionising the customer experience. As we embark on the next phase of this journey, we will continue to innovate and uncover new ways to provide the best possible flying experience. Let’s WIZZ!”
[1] Flights across the Wizz Air Network from April - September 2025.
[2] Flights across the Wizz Air Network from April - September 2025. The 0.5% cancelled were caused by situations outside of the airline’s control, such as Middle East conflicts and ATC strikes
[3] Flights across the Wizz Air Network from April - September 2025.
[4] 52.2 grams of CO2 emissions intensity per passenger per kilometer in FY25. Based on the latest publicly disclosed emission information about other airlines applicable to a 12-month period.
[5] Data based on cancellation survey. Actual FY (1st April 2025 – 9th September 2025) vs. Corresponding YoY period (1st April 2024 – 9th September 2024).
[6] 10,000 memberships will be available in the following markets: Italy, Romania, Poland, United Kingdom, Spain, Germany, Hungary, Albania, France, Bulgaria, Cyprus, Serbia, Macedonia, Greece, Israel, Netherlands, Norway, Austria, Georgia, United Arab Emirates, Belgium, Portugal, Turkey, Armenia, Lithuania, Sweden, Czech Republic, Denmark, Egypt, Switzerland, Saudi Arabia, Slovakia, Bosnia-Hercegovina and Malta.
[7] A 20kg Checked-in Bag and WIZZ Priority can be added to the booking for an additional fee.
