Alpha Bank Cyprus has achieved a significant milestone in its development path, with the completion of the systemic integration of the former AstroBank and the transition of its customers to the Bank's unified banking system. The process was completed on the weekend of 7 and 8 November 2026, within the original schedule and in accordance with the business plan, just one year after the successful acquisition of substantially all of AstroBank's assets and liabilities.
The completion of this complex technological and operational integration project is a crucial step in the integration of the former AstroBank operations into Alpha Bank Cyprus. The result of coordinated preparation and close cooperation between the Bank's teams, the systemic integration creates a single operating and service environment, enhancing efficiency and further growth potential.
This was preceded, in a short period of time, by the successful integration of the Personnel, as well as the relocation and reorganisation of the network, which now numbers 15 Branches. These changes were implemented promptly and effectively, creating the appropriate conditions for the transition to the unified banking system.
As of 9 November, 2026, former AstroBank customers are being served through the unified banking system of Alpha Bank Cyprus, to which their accounts, products and services have been transferred. At the same time, they can utilise the digital services Alpha 360 Web and Alpha 360 Mobile, gaining access to a modern and secure environment for managing their daily banking needs.
In a statement, Alpha Bank Cyprus CEO Miltos Michaelas commented, “The completion of the systemic integration, just one year after the transaction with AstroBank, is a significant achievement for Alpha Bank Cyprus. The implementation of such a complex project within the original schedule confirms our operational readiness, the effectiveness of our planning and, most importantly, the capabilities of our people. I would like to thank all colleagues who worked with dedication to achieve this goal, as well as our customers for their trust and cooperation. Today we have a stronger and more integrated banking infrastructure, on which we can develop new capabilities and offer even better services. We continue with the same commitment to the implementation of our strategy, investing in technology, service and the creation of long-term value for our customers and the Cypriot economy.”
Customer information and support
With the main priority being the smooth transition of former AstroBank customers, Alpha Bank Cyprus has proceeded with systematic information for them, providing detailed instructions on the changes that concern them and the actions they may need to take.
Customers who have not already done so are invited to install the “Alpha Bank CY Mobile App” application, using their existing login details from the former AstroBank, in order to continue seamlessly managing their banking transactions. At the same time, they are invited to activate the new Alpha Bank cards, which have replaced their previous cards. Card activation can be carried out via Alpha 360 Web or Mobile, as well as through the specialised Call Center created for Customer Support, at +357 22888799 or at Alpha Bank ATMs in Cyprus. For debit cards, the option of activation with the first transaction using a PIN at an ATM or POS terminal is also provided.
To support its customers, Alpha Bank Cyprus has created a special section on its website www.alphabank.com.cy, with information, announcements and frequently asked questions regarding the systemic integration, accounts, cards and digital services. The section is updated regularly, providing practical guidance on issues that may arise during the transition.
For more information or clarifications, customers can contact the Bank's Call Center at 8000 3333 for free calls within Cyprus or at +357 22888333 for calls from abroad, as well as visit any Alpha Bank Cyprus Branch.
