Since its foundation in 2016 by CEO Marios Italos, Intergo Telecom has been guided by its vision to make global communication simple and accessible for businesses. As senior HR Specialist Eleni Efstathiou says, “From the beginning, the company focused on building a technology-driven foundation that supports seamless cross-border connectivity.”
Today, Intergo Telecom offers services through SMS.to, Active Calls and Telxi, providing multi-channel messaging, VoIP solutions and telecommunications infrastructure to clients worldwide. Efstathiou explains to GOLD that its approach “combines technical expertise with a customer-centric mindset, allowing us to deliver scalable, high-quality services while adapting to the evolving telecom industry.” Expanding on this, she notes that growth has been steady over the years and the company currently employs around 40 people in technical, engineering, commercial and operational roles. “This growth has been driven by increasing demand for our telecom solutions, strengthening our global presence and investing in a skilled and agile team,” she explains. All this, she adds, has led to scaling carefully “to maintain our collaborative culture and high standard, while bringing in talent to support our long-term strategy.”
Elaborating on the company’s work culture, she describes it being “built around openness, ownership and respect for our people’s time.” In this vein, she explains, Intergo Telecom holds monthly all-hands meetings, where leadership shares business updates and anyone can ask questions, ensuring that information does not stay at the top. “We also have a Kudos programme that allows colleagues to recognise each other’s work publicly, which has become an important part of acknowledging contributions across departments,” she says. On Fridays, moreover, the company dedicates two hours to promoting self-improvement through reading, courses or exploring tools. “Development is something we actively support,” she explains, adding her belief that the team would describe Intergo Telecom as “a place where leadership is approachable, the work is meaningful and people are trusted to do their jobs.”
Efstathiou notes that new employees are paired with an experienced colleague – a “buddy” – from day one, who supports them through onboarding and remains a point of contact afterwards. “We also run a structured yearly training plan across departments,” she says. As a technology-driven company in a fast-moving industry, she adds, “We especially encourage learning around AI and emerging tools because staying current is essential in telecom.”
Commenting on the company’s office spaces, she says that the layout is designed to create a “comfortable and functional environment, supporting both collaboration and productivity.” She adds that departments have individual office spaces to help teams stay focused, while common meeting areas, a conference space and a shared lunch encourage interaction and teamwork. “We also have a dedicated interview room that can be used as a quiet concentration space when needed. Overall, the setup creates a positive atmosphere where employees can balance communication, collaboration and individual focus,” she says.
All these company initiatives are used to measure employee engagement and satisfaction through regular surveys and one-on-one discussions. “Feedback genuinely shapes how we operate,” Efstathiou tells GOLD, and as examples, she cites adopting new tools to improve daily work, adjusting schedules to better fit how teams collaborate across locations, and implementing policy changes based directly on employee feedback. “People see enough of their input reflected in real changes to know that the conversation is a two-way one,” she says.
This interview first appeared in the June edition of GOLD magazine. Click here to view it.
