Eurobank, Fairfax Digital Services & Voicing.AI launch Europe’s first Agentic AI voice platform in Cyprus

Eurobank, in strategic collaboration with Fairfax Digital Services and Voicing.AI, has unveiled Europe’s first enterprise-grade agentic AI voice platform in Cyprus.

As noted in a relevant press release, "This breakthrough in digital transformation is a defining moment for Cyprus as an emerging hub of next-generation AI technologies."

Eurobank Group is a leading financial organisation with operations in Greece, Cyprus, Luxembourg, Bulgaria, and the UK. It holds €100.4 billion in total assets and operates 568 branches.

Voicing.AI is an agentic voice automation platform delivering real-time enterprise solutions through intelligent voice interfaces across IT, operations, and service support.

The press release noted that the launch coincided with the historic first state visit of Indian Prime Minister Narendra Modi to Cyprus-where he met with President of the Republic of Cyprus Nikos Christodoulides, adding, "the launch underscores a new era of Indo-Cypriot cooperation, driven by innovation, digital trust and shared technological leadership."

A powerful vote of confidence

According to Deputy Minister of Research, Innovation and Digital Policy, Dr Nicodemos Damianou, "The launch of Europe’s first agentic AI voice platform here in Cyprus marks a powerful vote of confidence in our country’s potential as a strategic hub for next-generation AI technologies—a crossroads where continents, talent, and ideas converge. It reflects our strong commitment to innovation and emerging technologies, as well as the growing trust of global partners in Cyprus as a gateway for AI advancement in Europe.

This milestone also highlights the deepening technological and strategic partnership between Cyprus and India, building up to the historic first visit of Prime Minister Narendra Modi to Cyprus. Together, through collaboration and a shared vision, we are building a future where AI serves humanity—driving inclusive growth and transforming societies."

The platform, co-developed in Cyprus and India, empowers Eurobank employees to interact with intelligent voice agents for IT support and operational tasks, facilitating human-like conversations, contextual understanding, and autonomous task execution. This marks the first enterprise deployment of agentic voice AI in Southern Europe—ushering in a new standard for intelligent workplace automation.

Investing in cutting-edge technologies

Michalis Louis, CEO, Hellenic Bank, member of Eurobank Group stated, “This initiative highlights Eurobank Group’s commitment as a leading regional banking group to investing in cutting-edge technologies such as artificial intelligence, aiming to enhance customer value and improve operational efficiency. Through close collaboration with strategic partners, Eurobank is integrating agentic AI solutions, strengthening its position as a top digital player in the European banking sector.

At the same time, the Bank has set a strategic goal to establish Cyprus as a dynamic investment and business hub, fostering not only technological advancements but also creating a favorable environment for business growth, financial innovation and international investment activity. This effort is part of Eurobank’s broader strategy for sustainable growth, competitiveness, and long-term economic development in Cyprus, providing integrated solutions and promoting collaborations that generate value for business and investors.“

This milestone supports Eurobank’s strategic ambition to lead Europe’s digital banking evolution. The bank will expand the platform to include human resources, compliance, and customer service, enhancing operational efficiency and delivering smarter, seamless experiences for employees and clients, the press release also pointed out.

Security, scalability, and human-centric design

Sanjay Tugnait, President & CEO, Fairfax Digital Services (A Fairfax Company); Board Member, Cyprus–India Business Association, said, “At Fairfax Digital, we are proud to co-create this transformative Agentic AI platform with Eurobank, Voicing.AI and LTIMindtree—built with security, scalability, and human-centric design at its core.

This marks a powerful convergence of India’s world-class AI talent and Cyprus’s bold digital ambition—accelerating innovation and expanding the promise of digital democracy. Together, we are shaping the next frontier in client and employee experience, defined by autonomous reasoning, contextual adaptation, and continuous learning.

We are grateful to H.E. President Nikos Christodoulides and his leadership team for their strong support and commitment to deepening bilateral collaboration. Congratulations to Voicing.AI and Pixis on establishing their strategic AI centres in Cyprus—an important milestone in the Indo-Cypriot partnership.”

Cyprus to serve as a strategic centre

Also commenting, Shubham Mishra, CEO, Pixis, said, “Our vision with Pixis is to build the world’s most powerful agentic AI systems—solutions that think, act, and optimise autonomously across the enterprise. As we launch our Model Context Protocol (MCP) solution in Europe, Cyprus will serve as our strategic centre to bring this breakthrough to market. MCP powers real-time, self-optimising decision-making across marketing, commerce, and analytics—establishing a new standard for enterprise intelligence.

We’re proud to build from Cyprus—a country uniquely positioned at the crossroads of talent, regulation, and innovation—and help shape the future of autonomous enterprise AI for Europe and beyond.”

Pixis is a global leader in agentic AI based in Silicon Valley. With over $200 million raised, Pixis powers autonomous decision-making across marketing, sales, and enterprise optimisation for 1,000+ global brands.

"Collectively, these developments signify a pivotal moment for Cyprus as a proponent and exporter of AI innovation across Europe. This progress is by global partnerships, forward-thinking regulation, and public-private collaboration," the press release concluded.