Meet the ultimate 24/7 digital passenger assistant at Larnaka & Pafos Airports
07:07 - 14 June 2025

Can't find your gate? Want to know where to park or where your luggage is? Waiting to pick up a loved one at the airport? Just ask Hermes Airports' chatbot.
The digital tool promises to make life easier for travellers, offering easy, instant, and personalised service at every stage of the journey.
This is a smart digital assistant, always available — 24 hours a day, 7 days a week. Travellers can simply ask it questions or request flight updates without waiting on hold, navigating menus, or searching for information. The chatbot responds immediately and accurately, covering a wide range of travel-related topics.
Hermes Airports continues to invest heavily in digital transformation and innovation. Within this framework, it developed this innovative tool — the chatbot — as yet another initiative aimed at enhancing the passenger experience at Cyprus’ airports and providing the public with easy access to useful information. Most importantly, this isn’t just a tech application, but a service tool designed around the needs of today’s traveller.
What it offers
With the chatbot, travellers can:
- Get real-time updates on their flight status, including exact departure and arrival times and any potential delays
- Check the start time of check-in and the departure gate
- Access information on parking, service bookings, transportation, and more
- Receive instructions for lost luggage or items
- Get information about support services for persons with disabilities (PWD) and other special requests
Simple and user-friendly
Using it is easy and requires no technical knowledge. You can chat with the chatbot:
- Through the Hermes Airports website, under the Larnaka and Pafos Flight Info sections. Select your flight and preferred platform, then click the relevant Facebook Messenger, X (Twitter), or Viber widget
- Or directly via the official Cyprus airports social media accounts — @cyprusaeropolis — on Facebook Messenger or X. You can tag the account or type your flight number or destination to receive live flight updates, or ask any other question.
Your digital travel companion
The chatbot addresses a vital need: immediate, live, and reliable information — without hassle or delay. It’s a digital travel companion that accompanies the passenger through the entire journey — from departure to arrival — making the experience smoother, more organised, and more pleasant.
The original article in Flight Mode can be viewed here