The MILA AI Virtual Agents Platform, developed by Goldman Solutions & Services Ltd, is an innovative artificial intelligence solution that is reshaping the way businesses communicate, serve, and interact with their customers.
By combining Conversational AI with Agentic AI, MILA creates AI-powered digital agents that do more than simply answer questions—they understand intent, act autonomously, and evolve through every interaction.
Unlike traditional chatbots, MILA is designed to operate as an organization’s primary point of contact, identifying real-time opportunities for lead generation, upselling, and cross-selling, significantly enhancing the overall customer experience.
With its multilingual, modular architecture and full compliance with GDPR and the EU AI Act, MILA ensures security, flexibility, and seamless integration with existing enterprise systems. Early implementations across different industries have shown up to 40% faster customer response times and substantial improvements in lead conversion and service quality.
The development of the platform falls under the project “MILA AI Virtual Agents Platform”, funded by the NextGenerationEU / Recovery & Resilience Facility (RRF) through the Research & Innovation Foundation (RIF) under the Fast Track Innovation Programme (FTI/0325/0009).
A spokesperson for Goldman Solutions & Services noted: “With MILA, we are transforming artificial intelligence from static bots into intelligent, autonomous systems that act with awareness and initiative.”
MILA represents a milestone for Cyprus’ technological innovation, highlighting the strength of the local ecosystem and delivering export-ready, enterprise-grade AI solutions that enhance business competitiveness and accelerate the automation of the economy.
