George Sergiou, Business Development & Commercial Manager at Hermes Airports notes that the company is continuing its work at the island’s airports with a commitment to quality and providing a comprehensive travel experience.
In an interview in the most recent edition of Hermes Airport’s Flight Mode online magazine, Sergiou also expressed his pride in the very high levels of service provided at the airports, referring to the parking areas of the two airports and the expansion that has taken place, in order to serve the increased needs of the passenger public.
At the same time, he adds that, as managers of airport shopping areas, Hermes Airports wants to achieve what the considerto be obvious, which is none other than providing a plethora of choices to every traveller.
The recent upgrade of the shopping area, with a budget of over €20 million, took place in this context, and where a wide range of products has been included emphasising the promotion of local products and the Cypriot element. The ultimate goal is for the shopping experience enjoyed by the passenger to be complete and for the shopping area to be a destination in itself, Sergiou said.
A full transcript of Sergiou’s interview, translated from the original Greek, can be read below the video interview.
George Sergiou, Business Development & Commercial Manager at Hermes Airports
At Hermes At Airports, we prioritise customer service and our department plays a key role in the passenger's "journey" at the airport.
As the parking lot managers, our team is the first to welcome the passenger at the airport and wish him a "good trip" but also the last to wish the weary traveller a "good stay".
Providing the highest standards of service, we are very proud of the expansion of our parking spaces, as a category that has been growing rapidly in recent years. With an increase in parking spaces - both at Larnaka Airport and Pafos Airport - exceeding 2,500, our team is at the disposal of the public 24 hours a day, 365 days a year, offering convenient and safe parking spaces, with many different options.
At the same time, as the managers of our airport retail spaces, we want and succeed in providing choices to every traveler. In this context, following the recent upgrade of our retail zone, with a capital of over 20 million euros, we have integrated a wide range of products.
Our goal is for the shopping experience enjoyed by the passenger to be complete and for the commercial zone to be a destination. Responding to current trends at a global level, together with our partners, we seek, identify and are the first to introduce to Cyprus international brands and products that are offered exclusively at airports.
Regarding food and beverage options, again in close collaboration with our partners, we promote local flavors and products, participating in the ‘Sense of Place’ programme. For example, we have introduced the option of Cypriot coffee in the cafes so that locals can enjoy their coffee but also so that visitors can get to know our coffee.
Through our coordinated efforts, today our two airports have a very strong Cypriot element with multiple choices of Cypriot products from local producers. For example, today 90% of the wines sold in the airport shops are of Cypriot production.
We are particularly proud to promote Cypriot products at our airports, offering visitors to the island an authentic taste of our tradition. With respect for quality and our cultural heritage, we showcase Cyprus to the world, showcasing what makes us unique.
With a commitment to quality and teamwork, we continue our work with determination and dynamism towards even greater successes in the future.
The original version of this article, in Flight Mode, can be viewed here.
