Wizz Air unveils mobile app feature My Journey

Wizz Air has announced the launch of My Journey, a new feature on the Wizz Air mobile app designed to transform the way passengers track and manage their flights easily on their mobile devices.

Overall air traffic this summer will exceed 2024 numbers by 5% and already exceeded pre-Covid levels. Combined with a lack of sufficient air traffic control capacity in some parts of Europe, and with expected severe weather conditions across the continent, passengers might face disruptions which are beyond the airline’s control.

My Journey gives passengers full control during travel and unexpected disruptions by providing assistance and benefits directly on their phones. In addition to receiving updates through multiple channels (calls, SMS, emails), travellers can now observe everything in one place —on their smartphone:

● Track everything, instantly: Track their flight status at every step of the way (check-in, boarding time, gate number)

● Instant relief: Instantly see if they’re eligible for meal vouchers or hotel accommodation

● Total freedom: Redeem eligibilities directly in the app during their trip (e.g.: meals, hotel accommodation, compensation) or in case of delay

● Stress-free decisions: Review and choose alternative travel options (rebook, refund, or accept a new flight suggested by the airline)

This means faster decisions, less uncertainty, and more peace of mind — especially during stressful moments.

“It’s not just about flying, it’s about feeling in control during those frustrating moments,” stated Boglarka Spak, Wizz Air’s Head of Customer Experience. “My Journey is the ultimate solution for our passengers — enabling them to own their travel experience, whatever happens. “With ‘My Journey,’ we’re empowering our customers with real-time tools to manage their trip on their own terms. This is another step towards our commitments made in our Customer First Compass initiative. We believe launching this feature during the peak summer period, when more flights are impacted by weather and air traffic control-related disruptions, will help our customers navigate more easily and save time and energy during their trips."

With more than 35 million downloads of the Wizz Air app across Apple, Google, and Huawei platforms, the update is expected to significantly improve the passenger experience. Anyone who has downloaded the app and logged into their account will receive the updates in their preferred language.

My Journey will be introduced in phases starting on 8 July and is set to enhance the airport experience, support the entire journey and help both frequent travellers and those travelling with Wizz Air for the very first time.

Anchored in four key pillars - Product, Price, Service and Communication - the Customer First Compass outlines Wizz Air’s direction and renewed commitment to its customers, from investing in state-of-the-art technology, improving reliability, and delivering enhanced customer support. The transformation marks a step change in how the airline services its customers. The airline will be investing €14 billion over the next three years to enhance every customer touchpoint to ensure that punctuality, affordability, innovation and service shape every journey. With Communications pillar, the airline commits to keep passengers informed at every stage of their journey because every update matters, whether it’s a flight status, a policy change or fast and transparent solutions for every occasion.