Infocredit Group’s 'Call Centre Cyprus' secures ISO 18295-1 certification

Infocredit Group's 'Call Centre Cyprus' has achieved ISO 18295-1 certification for Customer Relationship Management (CRM) systems.

As noted in a relevant press release, "This significant milestone follows the company's winning at the prestigious Cyprus Customer Excellence Awards 2023, where they secured the Gold award for 'Best Contact Center.'"

Call Centre Cyprus is a trusted partner for both public and private organisations that specialises in providing high-quality customer service solutions. The ISO 18295-1 certification underscores Call Centre Cyprus’s dedication to providing superior customer service and its commitment to understanding customer needs, building strong relationships, and ensuring customer satisfaction. By optimising operations and refining every customer interaction, the certification affirms the organisation’s ability to deliver consistent, high-quality service across all touchpoints.

"We are extremely proud to share our ISO 18295-1 certification. At Call Centre Cyprus, we are dedicated to providing outstanding customer experiences. This certification strengthens our commitment to delivering top-tier service to our clients We are confident that our compliance with ISO 18295-1 will further elevate our ability to meet our customers’ ever-changing needs and contribute to our ongoing success," stated Irene Kringou, Senior Debt Collection & Call Centre Manager.

Nicos Tsivgoulis, Senior Contact Center Manager, stated, "This certification highlights our commitment to implementing effective technical systems to the new era of AI systems and chatbots. Combined with our recent Gold award, it reinforces our position as a leading provider of exceptional customer service in Cyprus."

Call Centre Cyprus is ready to respond promptly to any business need. With a focus on professionalism, kindness, and dedication, the team consistently strives to exceed client expectations.

For more information regarding the Call Centre Services please click here or contact info@callcentercyprus.com

About Infocredit Group

Infocredit Group is a leading provider of business intelligence and risk management solutions, specialising in Credit Risk, AML/CTF compliance, Due Diligence, KYC, and Cybersecurity.

For over 50 years, it has helped businesses manage risks from credit exposure and regulatory compliance with innovative, API-driven, cost-effective solutions tailored to their needs.

The company’s expert team offers cutting-edge services in Credit Risk Management, Debt Recovery, Fraud Prevention, ID Verification, ESG, and Cybersecurity.

With offices in Cyprus, Malta, the UK, and UAE, and a presence in Greece, the US, Canada, and Ireland, Infocredit Group serves the international market with efficiency and expertise.