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Everything about your flight with a click

Offering a swift customer service has been among Hermes Airports’ top priorities for years now and to this end, it has Hermes Airports introduced a chatbot tool to improve and enhance passengers’ travel experience. The chatbot provides immediate information to the public, answering questions regarding travel to and from Larnaka and Pafos airports.

They can find out the status of any flight, such as what time check-in opens and which departure gate they should go to for boarding. The chatbot also provides useful information such as the availability of parking spaces, the services for finding lost items/luggage, services for the disabled and other issues related to the various services offered, as well as answering questions in real time.

The public can access the chatbot by clicking on the widget on Hermes Airports’ website, specifically at Larnaka Flight Information and Pafos Flight Information, by selecting communication via Facebook Messenger, X or Viber. At the same time, the public can apply directly to the cyprioti airprots’ official social media accounts at @cyprusaeropolis (Facebook Messenger and X), and receive the required information, again with the use of the chatbot technology.

This article originally appeared, in Greek, in Hermes Airport’s Flight Mode Newsletter. Click here to view it.

(Also visit https://www.hermes-flightmode.com/ for more on Hermes Airports' news and activities)

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