The share of consumers in Cyprus who reported encountering problems while making online purchases stood at 15.7%, significantly lower than the European Union average, according to data published by the European statistical office, Eurostat.
According to the data, more than one third (35.4%) of consumers making online purchases in the European Union reported experiencing some kind of problem when buying through a website or an app. The figures come from a 2025 survey on the use of information and communication technologies.
Among EU countries, the highest shares of customers who encountered problems were recorded in Malta (64.0%), the Netherlands (57.9%) and Luxembourg (51.4%). By contrast, the lowest shares were reported in Portugal (4.5%), Greece (10.6%) and Latvia (13.3%).
Regarding the types of issues reported, Eurostat notes that the most common problem was slower delivery than expected, reported by 19.9% of consumers. This was followed by websites that were difficult to use or did not function satisfactorily (11.5%) and the delivery of incorrect or damaged goods or services (10.4%).
(Source: CNA)
