Α CySTAT survey on the usage of Information and Communication Technologies (ICT) and E-Commerce in enterprises during 2025 has shown that 98.2% of enterprises have a fixed internet connection. A total of 87.3% of the enterprises have internet connection speeds higher than 100 Mbit/s compared to 44.8% in 2021.
In 2025, the most-used contracted download speed among enterprises in Cyprus was at least 100 Mbit/s but less than 500 Mbit/s (36.5% of all enterprises). The second most used download speed was at least 1 Gbit/s (26.2%), followed by the enterprises with download speeds of at least 500 Mbit/s but less than 1 Gbit/s with 24.6% and of at least 30 Mbit/s but less than 100 Mbit/s with 8.9%. The least used download speed was the one of less than 30 Mbit/s with 2%.
E-commerce sales
During 2024, almost one out of four enterprises (23.9%) received orders for goods and services via computer networks, 23% via websites or applications (apps) and 1.9% via EDI–type messages. Moreover, 17.1% of all enterprises received orders for goods and services via the enterprises’ own websites or apps, while 14.1% received orders via e-commerce marketplace websites or “apps” used by several enterprises for trading products. Also, 21.9% of enterprises received orders via websites or “apps” from private customers compared to 10% of enterprises which received orders from other businesses and/or from the government or public authorities.
Artificial Intelligence
In 2025, 9.3% of all enterprises in Cyprus used artificial intelligence (AI) technologies compared to 2.6% in 2021. According to CySTAT, 35.1% of large-sized enterprises use AI, 15.3% of medium and 7.7% of small.
AI refers to systems that use technologies such as text mining, computer vision, speech recognition, natural language generation, machine learning, deep learning to gather and/or use data to predict, recommend or decide, with varying levels of autonomy, the best action to achieve specific goals.
The adoption of AI technologies is growing steadily across enterprises of all sizes, CySTAT notes. Compared to 2021, when the use of AI technologies was first measured, the use of AI by large enterprises has risen from 13% to 35.1% in 2025. The use of AI technologies by medium-sized enterprises has increased from 5.4% in 2021 to 15.3% in 2025. In small enterprises, that percentage rose from 1.9% to 7.7%.
Use of Business Software and Data Analytics
Enterprise Resource Planning (ERP) is the most popular business software used by enterprises in Cyprus. ERP consists of one or more sets of software applications that integrate information and processes across several business functions within an enterprise (e.g. accounting, planning, production, marketing). In 2025, 41% of enterprises used an ERP software.
The second most popular business software is Customer Relationship Management (CRM) software. It refers to any software application used for managing customer information. CRM collects customer information derived from different channels, integrates it in one database, processes and analyses information related to the customers. The customer is at the centre of the business activity. 33.1% of all enterprises in Cyprus use a CRM software.
The third most popular software is Business Intelligence (BI) software. It accesses and analyses data (e.g. from data warehouses, data lakes) from internal IT systems and external sources and presents analytical findings in reports (summaries, graphs, charts, etc.) to provide users with detailed insights for decision-making and strategic planning. 22.1% of all enterprises use BI software.
According to the results of the survey, there seems to be a connection between the size of an enterprise and its likelihood of using business software such as ERP, CRM, or BI. Smaller enterprises tend to adopt these tools less frequently, while the use of such software by large enterprises is more common. In general, the larger an enterprise is, the more likely it is to utilise business software to support its operations.
CySTAT noted that 33.7% of all enterprises declared that the enterprise’s own employees perform data analytics on any data source, internal (from enterprises’ own information systems, sensors, smart meters, own websites or social media) or external data (from other enterprises, public authorities or publicly available data from websites or social media). Also, 16% of enterprises choose to hire a service provider (external enterprise or organization) to perform data analytics on their behalf rather than doing so themselves.
Enterprises using environmentally friendly procedures (ICT and the Environment)
It is also noted that 25.4% of all enterprises use ICT systems or solutions to reduce energy consumption and 22.3% use ICT systems or solutions to reduce the materials used or enhance the use of recycled materials - including consumables.
ICT equipment (e.g. computers, monitors) that is no longer used is disposed of through an electronic waste collection/recycling facility by 68.6% of enterprises, is kept in the enterprise (for spare parts) by 53.2% and is sold, donated or returned to the leasing enterprise by 32.6%, the survery also found.
(Source: CNA)
